From time to time we'll go to a home and talk with a potential customer. Generally speaking, one of the questions that comes up will be the difference between us and other general contractors in our processes and how we do things. Recently though we have had a few estimates approved (thanks for that) and we try to find out what we did that helped us earn the business. Here are a few of the answers we got the last several times.
1) "We choose KC Home Solutions because your estimates were detailed." This has actually been something that we have heard as a negative on a couple of follow-ups as well. So how can it be a positive AND a negative? Well we line item nearly every aspect of the job. In our experience most people like the idea of knowing what they are getting for their money. Because of that reason we will continue to go that route. The negative? Some people have expressed that they were overwhelmed with information and found our bid confusing.
Keep this in mind, if you get a bid from us and you have questions, you can always ask us. Want us to eliminate something, maybe you changed your mind, no problem, just let us know. Give us an opportunity to make our bid exactly what you are looking for. We may still not be in your price range for whatever reason, and that's ok, give us a chance to adjust as necessary and there will definitely be no hard feelings on our end if you go another direction.
2) "You guys don't have any hidden fees, the other guys do." This is one that we were surprised to hear about. One shocker on our end was a customer telling us that a previous contractor made them purchase everything for the work to be done. For example, barn doors. The GC told the customer what they needed them to order (exact door size, hardware, etc), the client asked if the GC would order it as she didn't feel comfortable doing it. The GC told them they could order the barn doors for them but they would charge the client an additional 30% above the retail purchase price of the doors. Seriously. We couldn't believe it either.
With KC Home Solutions if you want to purchase a light fixture and have us install it, no problem. If you want us to pick something out and have us purchase it, still not a problem. We'll build the cost of the light fixture in to the bid. We aren't going to add additional expenses on for doing it. We are about treating you the way we would want to be treated.
3) "Permits? You guys pull permits?" 99% of all projects require permits from a respective city. What doesn't? Repairing a fence for example. What does require a permit? Well it can vary from location to location. But here's the deal. We pull permits because it protects everyone involved. You are assured that the electrical, plumbing. framing, insulation, fireblocking, etc is not only getting done but done correctly. A lot of contractors won't pull permits because they are time consuming and depending on the size of the project can be kind of costly.
Once again, KC Home Solutions is not about cutting corners. Permits aren't fun, not going to lie, they can be a pain. But in the end it's not only the law in most cases, it's the right thing to do.
Is there a question you have been itching to ask us? New home build? Basement needing finished? Master bath needing an update? Still rocking early 90's brass in your master bathroom? Whatever it is, give us an opportunity to earn your business and we think you may be surprised in the difference from the "other guys" and KC Home Solutions!